Shipping policy

Last updated: 08 22 2026

1. Order Processing & Cut-off Time

  • Order Cut-off Time: 5:00 PM (Eastern Time, New York, USA). Orders placed after this time will be processed the following business day.
  • Handling Time: All orders require 1 to 2 business days (Monday - Friday) to be processed, packed, and dispatched.

2. Shipping Time & Carriers

Currently, our shipping estimates and services are specifically tailored for deliveries to the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and APO/FPO military addresses).

  • Transit Time: 7 to 14 business days (Monday - Friday).
  • Total Estimated Delivery Time: 8 to 16 business days from the date the order is placed, including processing and transit time.
  • Carriers: We partner with reliable logistics providers, primarily YunExpress, for transit, with final doorstep delivery typically handled by USPS.

Please note that delivery times are estimates and may vary due to customs clearance, weather, carrier delays, holidays, or other circumstances beyond our control.

3. Shipping Cost

  • Free Standard Shipping: Valid on all contiguous US orders of USD $45.00 or more.
  • Standard Shipping Fee: For contiguous US orders under USD $45.00, a flat shipping fee of USD $8.00 applies.

4. Tracking Information

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can track your parcel's progress at any time using the link provided in the email or via the carrier's website.

5. Duties & Taxes (DDP)

All parcels sent to the United States are shipped Delivered Duty Paid (DDP). We cover all applicable customs fees and taxes, meaning you will not be charged any hidden or additional fees upon delivery.

6. Lost or Delayed Packages

While we are not responsible for delays caused by external events beyond our control, we are here to help.

If your order has not arrived within 30 days after dispatch, please contact us immediately. We will assist you with tracking the shipment, submitting a carrier claim where applicable, or arranging a replacement when appropriate.

7. Contact Us

For any shipping-related inquiries, please contact our support team. Our typical response time is 1–2 business days.

  • Business Name: Shenzhen Hengfashun E-commerce Co., Ltd.
  • Email: info@ciaociao.shop
  • Phone Number: +86 16675238684
  • Service Time: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, New York, USA)
  • Business Address: Room 314, Huatong Building, No. 8 Ganli 2nd Road, Gankeng Community, Jihua Subdistrict, Longgang District, Shenzhen, Guangdong Province, China